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February 2016


Hand-Washing: Breaking the Germ Cycle, Protecting the Revenue Cycle

Hospitals are in the business of saving lives, but when hospital visits result in infections or poor health outcomes, it puts the “business” in jeopardy. An often overlooked initiative, hand washing, is one of the most important ways to prevent the spread

6 Steps for Creating the Ideal Patient Experience

The Affordable Care Act (ACA) was passed formally in 2012. Since then, the emphasis on patient experience has seen a significant rise among health care providers. Reimbursements and penalties are now based almost entirely on the quality of care. Consequen