By Sven-Olof Husmark
The Affordable Care Act (ACA) was passed formally in 2012. Since then, the emphasis on patient experience has seen a significant rise among health care providers. Reimbursements and penalties are now based almost entirely on the quality of care. Consequently, providers across the continuum of care, from single clinics to large hospital centers, are paying particular attention to how each patient perceives the care they received. Read more.